Dear We are sorry that you are not satisfied with our products. Every customer is important to us and we always try to find solutions to our difficulties. For your order, we offer you a solution: exchange or return for a refund. Unfortunately, however, we are unable to fulfill your request for a refund without returning the item, as this is not in line with our policy. We appreciate your feedback and will take steps to improve our product quality control. If you would like to discuss next steps, please contact us directly. We are willing to do our best to assist you. Thank you. Ivy